If you’ve never signed up for a web hosting account or you’re changing companies and the new one uses an account management interface that you have not seen before, you may become bewildered about how to accomplish a particular operation in your account or on your computer. That’s why, many hosting companies have created a knowledge base, which specifies the most popular enquiries and problems pertaining to their platform, instead of adding only general facts. Such a knowledge base will help you find the desired information quickly and easily, so you won’t need to waste a lot of time and energy on things that might require something as elementary as clicking on a button or checking a checkbox. Thus, not only can you get stuff done, but you can also discover lots of new and helpful things, both about the way you can administer your account and about the way the hosting service works in general.
Extensive Online Documentation in Shared Hosting
If you have bought your very first shared hosting package through our company or have moved your website over to us, you will get familiar with our services and our custom-created Hepsia Control Panel very quickly thanks to the fact that we have compiled a thorough knowledge base where you can find all the info that you could ever need – both general info about the web hosting service as a whole and more concrete info about the separate features that you can use and the complications that you can come across. The articles are available in two locations. The entire article list can be accessed via the Help section of the Control Panel. You can read relevant articles about the different features in each section of the Control Panel too. You can acquaint yourself with how to accomplish just about everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles offer exhaustive instructions, so you’ll never get puzzled due to an unclear text. Naturally, in case you encounter a more specific problem and you cannot find a solution in our knowledge base, you can contact our help desk team members 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come bundled with an extensive online article repository where you can find any information that you may need about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve created it based on the feedback that we’ve assembled from our clients through the years and, as a consequence, our articles cover particular issues that you might face and present the easiest means of solving them, for instance receiving a 500 Internal Server Error message or not being able to send e-mails from your desktop computer even though you have the correct SMTP settings. The articles are available in each and every Control Panel section and you can examine them whenever you want. They can help you heighten your knowledge not only about our services, but also about the hosting service as a whole, as they contain in-depth guidelines and general info such as what file access permissions or cron jobs are.