In case you’ve bought a web hosting plan and you’ve got certain enquiries with regards to a specific function/feature, or if you’ve chanced upon a certain issue and you need help, you should be able to get in touch with the respective help desk staff. All web hosts deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, due to the fact that the fastest way to solve a problem most often is to send a ticket. This mode of communication renders the responses exchanged by both parties easy to follow and allows the support staff members to escalate the case if, for example, an administrator has to get involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you’ll need to have no less than 2 different accounts to touch base with the tech support team and to actually manage the hosting space. Incessantly switching between different accounts can often be a headache, not to mention the fact that it takes a lot of time for the majority of hosting companies to process ticket requests.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting service
feature an integrated support ticket system, which is an essential part of our in-house built Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in the same location – invoices, web files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just a few clicks without signing out of your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of educative articles, which will give you more information and which may help you fix any specific problem even before you actually post a ticket. We guarantee a response time of no more than 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting service
, which implies that you won’t need one more platform to contact our help desk support team – you can do it on the spot as soon as you experience a complication. Sending a new ticket takes a couple of mouse clicks and tracking down an older one is just as simple. With our smart search option, you can quickly track down any ticket that you’ve submitted in the past. You can post a ticket whenever you want as our client service staff representatives are working 24 hours a day, 7 days a week and answer in no more than an hour, even though it rarely takes this much to get a response. With Hepsia, you’ll have everything in one place and you can forget about having to sign in and out of two or more platforms to troubleshoot a simple issue.