A live chat is among the channels of communication offered by some web hosting companies as a part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of communication is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell anything in comparison to a call with a representative. Furthermore, when the issue that you have needs some time to be reviewed and resolved, you'll be able to do something else in the meantime instead of just waiting, as you would have to do if you call. Also, you can employ a live chat support service without charge as long as you have world wide web access even when your hosting supplier is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
We provide a live chat assistance service for all of the Linux shared hosting service that we offer and we are able to assist you with almost everything live. In case you don't have an account with us yet, we'll give you more details about the plans in order to help you to get the most appropriate package. In case you are an existing customer, we're able to assist you with any billing or general matter and with a number of common technical problems, such as an e-mail address installation in a desktop e-mail client. In case you cannot phone us for some reason or you're in a country where we do not have a local telephone number, the live chat will be the best way to get in touch with us. Of course, some situations need more time to analyze and test, which means that you'll need to open a ticket to our technicians, however, we can save your time and help you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all our future and active customers. If you are looking for a new website hosting account, you can chat in real time to one of our agents and receive more details about our Linux semi-dedicated hosting service so as to pick the best package for your websites. In case you already have an account with us, we can support you in a very timely manner with general, billing and 1st level techmatters. Even though sometimes you'll need to open a ticket because there're troubles that can't be resolved through a live chat, we will help you with numerous standard jobs, such as setting up an e-mail account in an email client or redirecting one domain to another. In this way, you'll enjoy quick assistance and you will save plenty of time.