If you ever face a problem with your site and are unable to cope with it yourself, ask the hosting company’s client service team to assist you to bring the website back online. A quick resolution would be the best-case scenario, but lots of companies respond within 24 hours and even more, particularly if you are working with a reseller. Even if your problem can be fixed easily, your site may not work correctly or may not be reachable whatsoever for a lengthy span of time, so you may lose prospective customers as it is rather unlikely that anyone would be willing to return to an inoperational website. Hence, you have to make certain not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a timely manner. If an application update doesn’t proceed smoothly or you erase something unintendedly, for example, the site must be restored speedily in order to avoid lengthened unreachability.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting for hours on end, or even a whole day, to receive an answer to a client support ticket or an e-mail. Regardless of when you get in touch with us, we’ll help you within no more than 1 hour with any technical and pre-sales inquiries you might have. As a matter of fact, our actual response time almost never surpasses twenty-thirty minutes. Since we are at your disposal 365 days a year, you will always receive support in a timely fashion and we understand how important that is in the online world. Shortly after you contact us, we will respond to your queries. In case you chance upon any technical complication, we’ll take care of it instead of you, or we’ll supply you with all the required information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of exactly how critical it is to get swift help, we promise that you’ll never have to wait for more than an hour to get a response to any ticket that you submit from your semi-dedicated server Control Panel. In fact, you’ll rarely have to wait for more than 20-30 minutes and this is valid for any query regardless of what its nature is – technical, billing or general. Moreover, our technical and customer support team will be at your disposal around the clock, which is the reason why even if you open a ticket during legal holidays, you’ll always receive an instant response, which will include the answer to a query, the solution to a complication or the info necessary to solve an issue yourself – if there is something that you have to do on your end. With us, you’ll never have to spend an entire day waiting around for an answer like you would with plenty of other hosting companies.