Although this isn't the most importantfactor to recognize a reliable shared hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk to a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody every time you're in need of support. The phone support for hosting services may vary from common to experienced, which means that the problems that can be resolved with a phone call differ depending on the particular supplier. Generally, these matters are simpler and include billing or first level tech issues since more difficult issues usually need a support ticket where both you and the administrators can track the proceedings with a given situation. Nevertheless, the option to call your service provider can save you considerable time and efforts for the countless small things that may eventually appear when you manage your hosting account.
Phone Support in Shared Hosting
In case you choose to buy one of our Linux shared hosting service, you'll be able to contact our customer support crew via phone for 14 hours every day. We will assist you in choosing the ideal plan for your websites because we are aware that it's better to discuss this kind of matters with a live person. If you already own an account, we will help you with any sales/billing questions as well as general matters, even with some tech situations that do not involve a lot of time or escalation to an administrator as it will be more appropriate to open a support ticket for time-consuming issues and have all the correspondence in one place. We now have telephone numbers in the United States of America, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
Every time you need additional information regarding the Linux semi-dedicated hosting service that we supply, you can call some of the three support phone lines that we have worldwide - in the United States, Great Britain and Australia. Thus, you're able to check in advance whether our solutions are suitable for your sites. In case you are already our customer and you own a semi-dedicated account, you can get in touch with us on the phone for 14 hours daily about any kind of billing or common issues. For entirely technical matters you need to take advantage of our ticketing system so as to get in touch with our technical support as someissues just need extra time to be resolved, still we will help you on the phone with a number of minor tech problems as well, saving you efforts and time.