The presence of the customer and technical support that a shared hosting company provides can tell you a lot about the services which they supply too. When you can use just emails and / or tickets, you have most likely found some reseller not the website hosting supplier. If this is the case, you may have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true hosting company for additional help. If the supplier can provide different ways of communication with short response time that are available at any time, they are most likely the top provider, not just a reseller. Therefore you will benefit from prompt assistance and quality support since they will have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always much better to get in touch with your hosting company right away via your preferred method of communication.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting service
feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services before you make an order or you're a current client and you have a question or a issue, you'll be able to contact us any time, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any issues which need extra time to research and fix. In contrast to many other web hosting providers, our trouble tickets have a warranted maximum response time of only one hour, so regardless of what the problem is, it will be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get timely help, especially if your website is not running as it should be for whatever reason. All our Linux semi-dedicated hosting service
include 24/7 customer and technical support, thus in case something happens, you're able to use plenty of methods to let us know - phone line with a few local numbers internationally, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common matters, so that if you don't have an account yet, for instance, you can get extra details for our services, or we can assist you with uncomplicated tech problems. The next two options are for solely tech troubles or anything which is more time-consuming because it is easier to follow the correspondence between you and our support team. The guaranteed maximum reply time for them is merely an hour, the actual one - 15-20 min, so you won't need to wait for an entire day so as to get support as you may have to do with various other service providers.
24/7 Customer Support in VPS Servers
If you get a VPS server
through our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local telephone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you are an active customer and you're looking for help with a technical issue which requires additional time to analyze or resolve, you're able to open a ticket through your billing account or you will be able to send an email and we'll handle the problem and send you a response within 1 hour. The answer time is warranted 24/7, which includes weekends and holidays, still for the vast majority of problems it takes no more than half an hour to receive assistance. The support service covers the VPS as well as all pre-installed software it features, so if you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone when you run an entire server, that's why every single dedicated server
that we supply features 24/7 support with one-hour answer time warranty whatever the issue. The service is totally free for any type of difficulties with the server or the software that was installed from our admins through the setup, which means that you'll be able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from the billing area or you can send an e-mail, and the actual response time for either of these rarely surpasses 30 minutes since we have admins available 24x7x365. In case you need general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on three continents or you could use our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server plan from your billing Control Panel.