Tech Support Channels
A 1–Hour Response Guarantee
We provide a 60 min response time guarantee for every support ticket or email that you submit to the help desk support staff. We will swiftly respond to all the standard questions and forward right away the case to our administrators in case additional assistance is required. If you order our Managed Servers package, we’ll perform any of the included services at a time that has been agreed upon in advance.
A Top–Quality Client Support Service
Our help desk support staff will be online for you 24/7/365 should you need help with our Online Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated server. What is more if you need assistance tackling all the routine administration tasks on your dedicated server, you can take a glance at the Managed Servers package, that includes backup storage space, Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
Every dedicated server comes with our free–of–cost Online Control Panel, which sports a fully detailed knowledgebase and a group of educational video tutorials. Whenever you need help working with the Online Control Panel, just click the Videos or Help buttons in the upper right corner.