1 hour ticket response
We are focused on supplying a quick and adequate solution to every tech support ticket submitted by a user. Our expert customer support engineers will review your problem and will think of the most effective solution. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, the average support ticket response time has proved to be twenty minutes.
A Premium–Quality Customer Care Service
We’ve got a team of web hosting support technicians who will be happy to reply to all your requests every time you require support. The vast majority of our help desk staff members have several years of experience in the Linux shared hosting service business, so you can constantly rely on prompt and accurate answers to your problems.
An Intuitive Help Center Section
Incorporated into the Online Control Panel is an easy–to–browse Help Center section, which offers various sources of information. You can browse through a frequently updated knowledgebase offering web hosting account management articles and site management articles, watch our educational video tutorials or take a peek at our F.A.Q. archive.